Help / FAQ

General Questions (6)

If you are having trouble using our site or have some questions you need answered, please refer to the frequently asked questions first before submitting a support ticket.

How can I customize a template?

Click on 'Customise Video' after clicking on any templates. Replace the content as per your needs. It's so easy and simple!

How much does a video cost?

You can create any video for free! However, if you want to create a video without a watermark, you can do so for a for a fee of $10 a month for premium plan.

Will my video by delivered in High Definition (HD)?

You can choose to render the video in 720p or 1080p.

Will my video contain any watermarks?

If you are on a free plan, your videos will have a watermark. You can remove this by upgrading to either premium or business plans.

What format will I get my video in?

MP4 or MOV

What payment methods do you accept?

We accept PayPal and all major debit/credit cards.

If you have any other questions or issues, please contact us by submitting a support ticket.